AS9110C Understanding and Internal Quality Auditing

Course Description

This internal auditor course is specifically designed for professionals in the aerospace Maintenance, Repair, and Overhaul (MRO) sector — including both new and experienced auditors who require a comprehensive understanding of how to perform internal audits to AS9110C. Participants will gain an in-depth understanding of AS9110C requirements along with the tools needed to effectively plan, prepare, and conduct first-party audits within MRO environments.

Through interactive learning and practical exercises, the course engages participants in applying the standard’s requirements to real-world maintenance and service scenarios. Upon successful completion, attendees will possess the knowledge and skills necessary to perform internal audits that ensure compliance and continual improvement within AS9110C-based Quality Management Systems. 

Course Details

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Learning Objectives

• Identify linkages to quality management principles 
• Identify and apply the process approach 
• Demonstrate an understanding of AS9110C requirements 
• Demonstrate awareness of typical MRO processes 
• Recognize the importance of regulatory requirements in ensuring airworthiness and compliance 
• Conduct audits in accordance with ISO 19011  
• Report audit findings  
• Apply effective interviewing techniques and communication skills during an audit simulation

Who Should Attend

• New AS9110C internal auditors. 
• Current internal auditors who have not completed formal AS9110C training within the past three years and wish to renew their internal auditor qualification through refresher training. 
• Members of an AS9110C implementation team responsible for deploying applicable requirements within their organizational processes. 
• Professionals from key functional areas responsible for maintaining, auditing, and improving their organization’s AS9110C quality management system, including the Management Representative, Accountable Manager, Quality Manager, and Other Appointed Managers. 

Agenda

Day 1  

• Introduction and Course Overview  

• Quality Management Principles  

• Process Approach and Risked-Based Thinking 

• Overview of ASD Maintenance, Repair, and Overhaul (MRO) processes 

• Importance of regulatory requirements in ensuring airworthiness and compliance 

• AS9110C – Requirements and Commentary  

Day 2  

• AS9110C – Requirements and Commentary  

Day 3  

• Overview of Auditing skills (based on ISO 19011) 

• Communication  

• Conflict management 

• Preparing for an individual audit   

Day 4 

• Conducting audit activities  

• Reporting audit findings 

• Audit Application 

• Audit simulation exercise

Certificate

The Internal Auditor final exam covers the content of AS9110C and the fundamental auditing skills presented during the course. The exam consists of 20 questions, including multiple-choice (single-answer) and true/false items.