• Describe the foundations for effective Problem Solving
• Describe CQI-20 2nd edition 9 Steps for effective Problem Solving
• Identify and take actions to address inhibitors to effective problem resolution

Designed for Executives (Directors and Managers) that oversee the application of the problem solving process.

• Problem solving at a glance
  Problem solving foundations
  Overview of the 9-Step Problem Solving process
  • Step 1. Becoming aware of the problem
  • Step 2. Establish the team
  • Step 3. Describe the problem
  • Step 4. Contain symptoms
  • Step 5. Establish root cause(s)
  • Step 6. Select and test corrective actions
  • Step 7. Implement corrective actions
  • Step 8. Prevent reocurrence
  • Step 9. Recognize team success
• Inhibitors to effective problem resolution

• Trainers & Moderators: For every session, both trainers and moderators will be present and accessible to ensure optimal interaction for each participant, upholding the intimacy of a face-to-face training. Participants can use chat and “raise hand” features, speak directly to trainers, moderators, and other participants, and share their screen all in real-time.
• Exercises & Break-out Rooms: Throughout the session, participants will be assigned to teams and split into team breakout rooms to privately complete group activities and discussions, then return to the larger group to present. There will also be quizzes (polls) throughout to measure knowledge retention throughout the units.
• Digital Learning Package & Shipped Materials: Depending on the course, participants may be mailed a hardcopy of the Participant Training Book and/or receive a digital learning package complete with training handouts, case studies, digital workbooks, and a virtual platform user-guide.
• Technical Support & Resources: New to Live Virtual Training and Consulting technology? We’ve prepared resources and a user guide to help you navigate the Zoom Live Virtual conferencing technology and will have live support on-hand just in case you need a little extra help. We'll also allow you to join the session 30 minutes earlier and a moderator will guide you in experiencing the key functionalities and features used in the virtual platform.