Course Description

This two-day Live Virtual Workshop includes a generic framework for everyday problem-solving for companies of all types. While this course is not dependent on one methodology, it utilizes CQI-20 as a framework to teach the concepts. This framework is applicable to problem-solving of all types and does not apply to only one industry or type of problem.  Concepts like the 9 recommended steps to achieve a successful problem-solving event are taught along with tools to assist organizations in developing and implementing a robust problem-solving process.   

In this workshop you will learn how to improve problem descriptions, ensure steps are not skipped, improve team member participation, improve the ability to prioritize, analyze and review concerns, and establish an effective organizational culture in problem solving. The tools include the questioning technique that establishes a method by which various teams with diverse backgrounds can determine which planning steps are necessary and will result in positive actions. A comprehensive list of problem-solving tools is described in the course outline.  

While the need for a formal problem-solving process or established methodologies in an organization may seem elementary, history has shown many organizations neglect to understand overall benefits, fall short of meeting industry and customer requirements, and/or fail to drive sustainable improvement in their products or processes (through repeat problems or defects).  

Problem solving promotes a culture where problems are viewed as opportunities and all employees are encouraged to be actively involved. Additionally, the use of problem solving is viewed as part of all employees’ jobs every day by engaging all levels of the organization, promoting activities that are more proactive than reactive 

Course Details

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Learning Objectives

• Describe the foundations for effective Problem Solving 
• Describe CQI-20 2nd edition 9 Steps for effective Problem Solving 
• Execute Problem Solving Steps 1 to 9 
• Develop a robust containment process 
• Use the Tool Matrix to select the proper problem-solving tools 
• Develop problem-solving tools to support a robust completion of each problem-solving steps 
• Develop a new and/or adjust your current problem-solving reporting format 
• Identify the presence of inhibitors to effective problem resolution 
• Use the organizational culture assessment to identify opportunities for improvement of the problem-solving process at the organizational level 

Who Should Attend

Recommended for all problem solvers and practitioners responsible for ensuring the effectiveness of the problem-solving process, appropriate application of problem-solving tools, and establishing and reinforcing an effective problem-solving culture. 

Typically, this is performed by a multidisciplinary team from the following functions: internal auditors, manufacturing managers, supervisors and team leaders, quality-related personnel, equipment and tooling specialists, supplier quality engineers, laboratory technicians, core tools (MSA, SPC, FMEA, APQP/PPAP) coordinators, logistics related personnel, and anyone who participates in the corrective action and continual improvement processes. 

Agenda

Day 1  

• Problem Solving at a glance 
• Problem solving foundations 
• Problem solving process 
  • Step 1. Becoming aware of the problem 
  • Step 2. Establish the team 
  • Step 3. Describe the problem 

Day 2  

• Step 4. Contain symptoms
• Step 5. Establish root cause(s) 
• Step 6. Select and test corrective actions 
• Step 7. Implement corrective actions 
• Step 8. Prevent reoccurrence 
• Step 9. Recognize team success 

Certificate

Attendance on both days of the training and participation in the team environment results in a certificate of completion.