Effective Problem Solving Awareness – eLearning

Course Description

This set of 10 micro-learning modules covers the importance of identifying a problem and using problem solving to form sustainable solutions. These modules can help an organization develop and implement a robust problem solving process that will improve problem descriptions, ensure steps are not skipped, improve team member participation, improve the ability to prioritize, analyze and review concerns, and improve qualitative methods for problem solving. 

 

These modules give only a high-level introduction to problem solving and the different tools and methodologies used to complete the problem-solving process. This allows teams to select the best tools for their specific problems.

Course Details

Learning Objectives

• Identify the importance of problem-solving and the steps involved. 
• Distinguish between the tools and methodologies used in problem solving. 
• Identify the correlation between the problem and its impact on the business. 
• Appraise the scenario and apply the problem-solving method 

Who Should Attend

Recommended for all problem solvers and practitioners responsible for ensuring the effectiveness of the problem-solving process, the appropriate application of problem-solving tools, and establishing and reinforcing an effective problem-solving culture. Typically, this is performed by a multidisciplinary team from the following functions: internal auditors, manufacturing managers, supervisors and team leaders, quality-related personnel, equipment and tooling specialists, supplier quality engineers, laboratory technicians, core tools (MSA, SPC, FMEA, APQP/PPAP) coordinators, logistics related personnel, and anyone who participates in the corrective action and continual improvement processes. 

Agenda

Module 1: Effective Problem Solving: Fundamentals 

• Define problem solving. 
• Identify the types of tools and methodologies used for problem solving. 
• Describe CQI-20: Effective Problem Solving. 

Module 2: Effective Problem Solving: Becoming Aware of a Problem 

• Identify the problem by gathering information. 
• Identify different types of problems. 
• Describe the severity of a problem. 
• Describe the occurrence of a problem. 

Module 3: Effective Problem Solving: Establishing the Team 

• Identify the members of the team. 
• Describe the roles and responsibilities of the team members. 
• Module 4: Effective Problem Solving: Describing the Problem
• Identify the methods for gathering information. 
• Define the problem statement. 
• Discuss recommended tools for this step 

Module 5: Effective Problem Solving: Containing Symptoms 

• Describe the containment process. 
• Define suspect material: conforming or nonconforming. 
• Discuss recommended tools for this step. 

Module 6: Effective Problem Solving: Establishing the Root Cause 

• Discuss the Failure Mode. 
• Describe FMEA. 
• Determine and confirm true root causes. 
• Discuss recommended tools for this step. 

Module 7: Effective Problem Solving: Selecting and Testing Corrective Actions 

• Identify suitable corrective actions based on the root causes. 
• Describe testing of corrective actions. 
• Discuss recommended tools for this step. 

Module 8: Effective Problem Solving: Implementing Corrective Actions 

• Discuss the verification of corrective actions. 
• Discuss the implemented corrective actions as lessons learned. 
• Discuss recommended tools for this step. 

Module 9: Effective Problem Solving: Preventing Reoccurrence 

• Discuss types of preventative actions. 
• Discuss replication and institutionalizing the corrective actions to prevent further problems. 
• Discuss recommended tools for this step. 

Module 10: Effective Problem Solving: Recognizing the Team’s Success 

• Identify methods for recognizing the team. 

 

Certificate

80% passing the individual modules can earn a certificate of completion